Privacy Policy

1. Who We Are

Emipix Investments (Pty) Ltd is a digital solutions company with registered offices in South Africa, Israel, the United States, and India. We are the Responsible Party (as defined under POPIA) and the Data Controller in respect of the personal information we process.

Contact our information officer at: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, job title, company name.
• Contact Information: Email address, phone number, postal address.
• Communications: Messages you send to us via forms or email.
• Technical Information: IP address, browser type, device identifiers, pages visited, referring URLs (via cookies and analytics tools).
• Usage Data: How you interact with our website — pages viewed, time spent, click-through behaviour.

We do not collect sensitive personal information (as defined in POPIA) unless strictly necessary and with your explicit consent.

3. How We Use Your Information

We process your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To send service-related communications and project updates.
• To improve our website, services, and user experience.
• To analyse website traffic and usage patterns (via Google Analytics, with anonymised IP).
• To comply with legal obligations under applicable law.
• To prevent fraud, abuse, and security incidents.

We will not use your personal information for direct marketing unless you have given your explicit consent, and you may withdraw that consent at any time.

4. Legal Basis for Processing (GDPR & POPIA)

We process your personal information on the following lawful grounds:

• Contract: Processing necessary to fulfil a contract with you or pre-contractual steps at your request.
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g. website analytics, security), provided these are not overridden by your rights.
• Legal Obligation: Processing necessary to comply with a legal obligation.
• Consent: Where you have given explicit consent (e.g. cookies, marketing).

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with the following categories of recipients, only to the extent necessary:

• Service Providers: Third-party providers who assist us in operating our website and services (e.g. hosting, email delivery), bound by confidentiality agreements.
• Group Companies: Our offices in Israel, USA, and India for project delivery purposes.
• Legal Authorities: Where required by law, court order, or regulatory obligation.

6. International Transfers of Personal Information

As a global company with offices in South Africa, Israel, the United States, and India, your personal information may be transferred across borders. Where we transfer personal information outside South Africa or the European Economic Area (EEA), we ensure appropriate safeguards are in place as required by POPIA Section 72 and GDPR Chapter V, including data transfer agreements or standard contractual clauses.

7. Retention of Personal Information

We retain your personal information only for as long as necessary for the purposes set out in this Policy, or as required by applicable law. When your information is no longer required, we will securely delete or anonymise it.

• Contact form submissions: 3 years from last contact, unless an ongoing business relationship exists.
• Analytics data: As per Google Analytics data retention settings (default 14 months).

8. Your Rights (POPIA & GDPR)

Depending on applicable law, you may have the following rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information, subject to legal obligations.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Restrict Processing: Request we restrict processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Complain: Lodge a complaint with the South African Information Regulator (ir.org.za) or your relevant supervisory authority.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies on our website. For full details, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, notifying you by email. We encourage you to review this Policy periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us: